Legal Documents
Refund Policy
This Refund Policy explains when payments for SineBoot Services are refundable. Refunds may be issued to your wallet (instant credit) or back to your original payment method, at our discretion or as required by law.
Last updated:
1. Cloud & dedicated servers
New Cloud server orders are eligible for a refund within 7 days of provisioning if you are not satisfied, provided the service has not been abused. Dedicated servers and any setup fees are non-refundable once provisioned, due to hardware allocation.
2. Domains
Domain registrations, renewals, and transfers are non-refundable once submitted to the registrar, as these incur immediate non-recoverable costs.
3. Renewals
Renewal charges are not refundable after the renewal period has begun. To avoid an unwanted renewal, disable auto-renew or cancel before the renewal date from your control panel.
4. Wallet top-ups & credits
Wallet balances funded by top-ups are non-refundable to your original payment method but remain usable for any Service. Service credits and cashback are promotional and have no cash value.
5. How refunds are processed
- Approved refunds are issued as wallet credit by default, available immediately.
- Where applicable, refunds to the original gateway are processed within 5–10 business days, subject to the gateway’s timelines.
- A credit note is generated for every refund and is visible on the related invoice.
6. Requesting a refund
Open a ticket from your client area with the invoice number and reason. Our team will respond within two business days.
7. Chargebacks
Please contact us before initiating a chargeback. Chargebacks may result in immediate suspension while the dispute is reviewed.
Questions about this policy? Email [email protected] or open a ticket from your client area.