Support
We’re always here to help
Customer support you can always depend on, 24/7/365. Reach a real person by chat, ticket, email or phone — whenever you need us.
Get in touch
Choose how you want to reach us
Our promise
World-class support
Available 24/7
It doesn’t matter what time you need help. You can talk with a support agent at any time.
Get help fast
You won’t have to wait for long when you contact us. We’re always committed to fast support.
Fast issue resolution
From the minute you contact us, you can rest assured that your issue will be resolved in a timely fashion.
Proactive monitoring
We’re always proactively monitoring server issues and keep your software updated.
What we help with
Help across every service
From your first website to managed dedicated servers.
Servers & VPSSetup, OS reinstalls, root access, power and resource questions.
Websites & hostingcPanel, email accounts, WordPress, SSL and site errors.
Domains & DNSRegistration, transfers, nameservers and DNS records.
MigrationsMoving your website from another host — free.
Billing & invoicesPayments, renewals, invoices and your wallet.
Security & accessTwo-factor authentication, sessions and account access.
Get help faster
How to get the quickest answer
- 01
Check the status page
If something is down, see whether it’s a known issue first.
- 02
Pick a channel
Live chat for quick questions, a ticket for technical issues.
- 03
Share the details
Your domain or service, what happened, any error message and screenshots.
- 04
We fix it with you
Our team investigates and keeps you updated until it’s resolved.